Lead customer onboarding from kickoff to implementation completion, guiding setup requirements and timelines.
Configure customer accounts, workflows, and user access while performing quality assurance testing.
Manage multiple implementation projects, communicate status updates, and collaborate with internal teams.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a globally dispersed team serving 20,000 clients, including 30% of the Fortune 500, with a diverse and inclusive culture.
Own each new brand from signed contract to live, starting from sales handoff through technical setup and use case creation.
Build repeatable onboarding playbooks and leverage AI to automate workflows as the team scales.
Partner with Sales and Engineering to resolve escalations and hand off successful accounts to CSMs.
OuterSignal builds a customer intelligence layer for commerce, showing brands who their customers really are beyond the transaction. It is a small, high-performing team backed by world-class investors, building a category-defining platform.
Own end-to-end onboarding for Postscript's largest, most complex customers, guiding them through list growth, campaigns, and automations to achieve strong ROI within 60-90 days.
Act as an escalation point and consistently exceed onboarding health targets, contributing to the ongoing iteration of the customer journey.
Develop deep expertise in the product, marketing technology, and cross-channel strategies, while mentoring team members and collaborating with sales and product to create a seamless onboarding experience.
Postscript is an AI messaging platform trusted by 20,000+ Shopify brands, offering SMS marketing and revenue-driving AI features. The company is fully remote since 2018, backed by Greylock and Y Combinator, and values a fun, passionate, and high-growth startup culture.
Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, it is the pioneer of digital workforce security.
Lead onsite go-lives and ensure smooth, successful launches of Numa's AI platform.
Train dealership staff across roles with hands-on, engaging sessions and build trusted relationships.
Travel ~3 weeks per month across the U.S. and Canada, bridging field insights to internal teams.
Numa is building the platform to power AI-native dealerships, using AI agents to automate customer interactions and streamline operations. We have raised $50 million from leading investors and are named the #1 fastest-growing AI automotive company, with a culture focused on growth and innovation.
Lead district onboarding, staff training, and adoption campaigns to ensure fast launch and consistent referral growth.
Troubleshoot account access, referral submissions, and scope questions while providing white-glove support for strategic districts.
Use data analysis and AI tools to monitor capacity, pacing, and engagement, escalating risks and turning insights into action.
Daybreak Health partners with school districts to provide mental health care to students, matching them with clinicians based on language, culture, and identity. The company is backed by prominent venture capital firms and serves districts representing over a million students, with a mission-driven culture focused on closing the gap in student mental health access.