Remote Customer service Jobs · Customer Onboarding

Job listings

$65,000–$75,000/yr
US 4w PTO 10w maternity 4w paternity

  • Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
  • Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
  • Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.

Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.

  • You manage the introduction of AlphaController for new customers from kick-off to go-live.
  • You configure the product to fit each dealership's processes and lead workshops and training.
  • You coordinate timelines and communicate between customer and internal teams.

Alpha Online develops process management software for the professional used car trade in Germany. They are a team with short decision paths, part of CarOnSale since 2024.

  • Own the customer onboarding process end to end, from first document request to activated account.
  • Run KYC/KYB reviews on business entities, including corporate structure and beneficial ownership.
  • Find friction in the onboarding process and propose automation and process improvements.

Altitude provides onboarding services for onchain-native businesses, handling KYC/KYB and account activation. They are a small team with high standards and a remote-first culture.

  • Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers, scoping requirements and timelines with stakeholders.
  • Sequence product training by persona and travel in person across North America when needed.
  • Use AI-assisted analysis to catch customer signals and emerging themes before they become risks.

Kojo is a construction technology company making buildings cheaper and easier to build by transforming how commercial construction companies buy materials. Founded in 2018, we are one of the fastest-growing construction tech companies with 600+ contractors purchasing over $5B in materials annually on our platform.

US Unlimited PTO 12w maternity 12w paternity

  • Manage a portfolio of onboarding projects, ensuring timely delivery and quality.
  • Partner with customers to understand business requirements and design solutions.
  • Educate customers on Qualio products and best practices, coordinating with internal teams.

Qualio is a unified quality and compliance management platform for regulated organizations. The team is all-remote, distributed across North America, Europe, and Australia, with a focus on security and quality.